Return Policy

At Bugni Clothing, we are committed to providing you with the best shopping experience and ensuring your satisfaction with every purchase. If you are not entirely happy with your order, we offer a hassle-free return and refund policy within 7 days of receiving your items. Please read the following guidelines to understand our return process:

1. Eligibility for Returns:

To be eligible for a return, the product must be in its original condition, unused, unworn, and with all tags and labels intact.
Items must be returned in their original packaging to ensure safe transit.
Personalized or custom-made items cannot be returned unless there is a manufacturing defect.

2. Initiating the Return:

To initiate a return, please contact our customer support team within 7 days of receiving your order. You can reach us through our contact page or by sending an email to support@bugniclothing.com.
Please provide your order number, the name of the item(s) you wish to return, and the reason for the return in your communication.

3. Return Shipping:

The customer is responsible for the return shipping costs, unless the return is due to a manufacturing defect or an error on our part.
We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

4. Refund Process:

Once we receive the returned item and verify its condition, we will process your refund.
Refunds will be issued to the original payment method used during the purchase.
Please allow up to 7 business days for the refund to be reflected in your account.

5. Exchange Policy:

If you wish to exchange an item for a different size or color, please follow the return process mentioned above, and place a new order for the desired item.

6. Non-Returnable Items:

Certain items are non-returnable for hygiene and safety reasons. These include undergarments, swimwear, and earrings.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please notify us immediately upon receiving the order.
We will arrange for a replacement or issue a full refund for the damaged/defective item.

Please note that the return and refund process is subject to the terms and conditions mentioned above. Our aim is to make the return process as smooth as possible for you. If you have any questions or concerns regarding our return policy, please feel free to contact our customer support team. We value your trust in Bugni Clothing and are here to assist you every step of the way.

Thank you for shopping with us!

Bugni Clothing Team